Returns & Exchange Policy

We want you to be completely satisfied with your artwork. Please read our return and exchange policy carefully.

1. Return Eligibility

Returns are accepted within 7 days of delivery. The artwork must be in its original condition and packaging. To initiate a return, please contact us first for authorization.

2. Damaged Artwork Procedure

If your artwork arrives damaged, please contact us within 48 hours of delivery. Include clear photographs of the damaged artwork and the original packaging. We will arrange a replacement or full refund.

3. Custom Painting Cancellations

Custom or commissioned paintings cannot be cancelled once work has commenced (typically 24 hours after the order is placed). Due to their personalized nature, custom paintings are non-refundable unless they arrive damaged.

4. Refund Method

Approved refunds will be processed back to the original method of payment. Shipping costs are non-refundable.

5. Refund Timeline

Once we receive the returned item, it takes 3-5 business days to inspect and process the refund. Your bank may require an additional 5-10 business days to post the funds to your account.

6. Contact Method

To request a return or report a damaged item, please email us at devcanvaspainting@gmail.com or call us at 8619109197.